Resilient, reliable and ready.

Resilient, reliable and ready.


Yesterday we announced we’re going to invest even more into our networks as much as $18.5 billion. We will do everything to see that all this critical infrastructure is up, running and giving the right type of support for all the customers we have, consumers, governments, enterprises, small and medium enterprises. In these times it’s important to show the market and the country that there are people investing as well, because that is needed in the country right now and I think that Verizon feels a huge responsibility for that and we’re doing that. That was Hans on CNBC talking about our purpose, we create the networks that move the world forward. It’s reassuring in times like this when critical connectivity is at its utmost importance that our networks are always ready. Andy caught up with some of our leaders to talk about what they’re doing to keep customers connected. The first thing is proactively reaching out. It’s not only the Sales team, it’s the Sales team, it’s the service team, any team that has customer contact. Sampath from our Business group says for some of our largest enterprise customers, being Business Ready means staying versatile. We do some very complicated work for large enterprises, they rely on us. Some of the largest airlines in the world, some of the largest banks in the world rely on us to run their core infrastructure for them. We’re going to see a lot of remote workers, as potentially you see some counties and cities shutting down schools, some companies telling people to work from home. How do you change the ways of working to get things done in a remote environment? You know, you check in with your team early in the morning, you check in with the team in the afternoon, you check in with the team in the evening. You kind of build a sense of community around working from home and getting things done. Here with Krista now to talk about our Consumer needs. Krista with so many changes, people thinking working from home, connecting with loved ones, what’s on top of mind? Well, I often tell people in the fields this is what we do. Our job is to help enable the lifestyle choices of our customers and the communities we serve. And we do that best with connections — we do that best by knowing what their needs are and connecting that to a solution. And making sure we’re there for them in their moment and the moments are around us every day. The fact is we have a history of engineering the best networks, building state of the art infrastructure, and standing at the ready to make sure everyone stays connected. Just ask our network team… Julie, I’ve got a feeling a lot of our customers are communicating just like we are right now, how’s the network staying prepared for that? For the network team this is really what we do. We prepare regularly. You know, preparedness and reliability, it’s in our DNA. We put in the hard work every day. We’re here, we’re ready to serve our customers with the best network. Finally, V Team, a quick reminder — for all the things related to COVID-19, your first stop should be our Coronavirus Resource page on VZWeb and The Street for Verizon Media. Until next time, you’re up to speed.

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